Managing membership of Call Queues without access to the Teams Admin Center

To be able to manage the membership of certain Call Queues a Teams Administrator is required to login to the Teams Admin Center and find the corresponding Call Queue and change the “Call Answering” section to input/remove the desired user.

However, this can put constraints on your Teams Administrator is doing this multiple times a day/week. This method brings in potential miscommunication, time delays, and additional resource effort.

Alternatively, you can give the Call Queue owner access to Teams Admin Center (TAC). This would require you giving them one of the Teams Administrator role privileges which you might not want to do and expose that user to the rest of the TAC for such a simple change.

One option that I’ve landed on for a number of customers is using the Teams native functionality of Channel Calling. This allows you to set a Teams Channel to be the agent list for receiving calls from a Call Queue.

![A screenshot of a phone call

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)

Along with this anyone who is an Owner of that Microsoft Teams Channel will be able to manage the membership of that Call Queue. They’ll be able to remove/add people into the Team and they will be an agent for that queue after cloud replication.

Couple of things to note if you are going to be looking into this for your Call Queues:

  • If there are more than 200 members in the channel only the first 200 members will be added as agents.
  • Alphabetical order will be the routing method, so be aware if you are using Serial Routing
  • Currently an issue assigning to private channels (due to be fixed June 2024)

Not only is there membership control benefits, you also give your agents a new way to interact with the Call Queue via a Call tab appearing in the relevant Teams Channel.

There is also the Queues App announcement which has stated membership management will be available as part of its release using Voice Application Policies, and read my other article on this if you want to know more, but if you are looking for a solution right now this is a possibility!

Please leave your comments below around any membership management functionalities you or your customers have come up with I’d love to hear them!